Terms Of Sale

PARTI.ABOUTTHESETERMS
Please read the following Terms of Sale (“Terms”) carefully prior to making an online purchase from this Website. By
purchasing products from or through our Website, you agree to be bound these Terms, in addition to our Terms of Use,which is incorporated by reference. In the event of any conflict between these Terms and the Terms of Use,or other
agreements you may have with us, these Terms will control with respect to your purchase through our Website.
What these terns cover. These are the terms and conditions which apply to your order for our products made through our
website (your “Order”). These terms set out your rights and obligations in relation to the Order as wellas some important
legal information including what we are liable to you for.
What these terms don’t cover. These Terms do not cover the purchasing of gift cards or the terms of our loyalty programs.
Information about any loyalty plans we are currently running is available on our homepage.
Why you should read them Please read these terms carefully before you place an Order. These Terms tell you who we are,
what our obligations are, how you and we may change or end the contract, what to do if there is a problem and other
important information. I you think that there is a mistake in these Terms, please contact us to discuss this.
Who we are. Due to the way we structure our business, there are a number of different entities who sellour products to you
depending on which webstore you’re using. Please see our “Contact Us” page on our website for confirmation of the entityname,address and company details for the exact entity you are being sold products by and entering into a contract with
under these Terms (referred to as “we” or “us” throughout these Terms).
How to contact us. Please see our “Contact Us” page on our Website for details of how to get in touch with us.
How we may contact you If we have to contact you we will do so by telephone or by writing to you at the email address or
postal address you provided to us in your order.
“Writing” includes emails. When we use the words “writing” or “written” in these Terms, this includes emails

PARTIl. Our Contractwithyou
How we willacceptyour Order. Our acceptance of your Order will take place when we email you to acceptit, at which point
a binding legal contract wllcome into existence between you and us. This usually takes place when (or shortly before) yourorder is dispatched but will be earlier when you purchase customized or personalized products from us. For customized orpersonalized products acceptance wil take place when we email you confirmation that your order is being processed, itis
important to note this as this will affect any right you may have to cancel your Order.
If we are unable to accept all or part of your Order, we will inform you of this. This might be because:
the product is out of stock;
·you have pre-ordered a product which we have subsequently decided to not stock or manufacture;
. there are unexpected limits on our resources which we could not reasonably plan for;
. you are purchasing products from one of our Pro Sites and we reasonably suspect that:
you are not employed by one of our eligible partners;
·you are entitled to Pro Site discount for one region but are purchasing goods from another region (e.g. Pro Site entitlementfor Japan cannot be applied in an EU region); or

  • the information that you’ve provided us about your employment is not correct;
    we reasonably believe fraudulent activity is being carried out using your details or under your account, andor
    we have identified an error in the price or deseription of the product.
    These terms are important Please ensure that you read these Terms carefully, and check that the detalls on the Order andthese Terms are complete and accurate and submit your Order. If you think that there is a mistake or require any changes,please callus to discuss. We generally aim to confirm any changes in writing to avoid any confusion as to what your updated
    Orderis.
    We amend these Terms from time to time. Please look at the top of this page to see when these Terms were last updatedand which Terms were changed Every time you place an Order with us, the Terms in force at the time of your Order will
    apply to the contract between you and us
    We can make changes to these Terms as they apply to your Order. We may only do so where there are changes in relevantlaws and regulatory requirements, however.
    If we have to make any material changes to these Terms,as they apply to your Order, we will give you notice. In such
    situations we willgive you reasonable written notice of any changes to these Terms before they take effect. If you are notnappy with the changes you may cancel either in respect of allthe affected products or just the products you have yet toreceive which form part of your Order. If you opt to cancel, you wllhave to return (at our cost)any relevant products you
    have already received and we wilarrange a full refund of the price you have paid, including any delivery charges.
  • PART III. Your Order: Cancellations, Warranty, Avallabllity
  • You may cancelan Order before it is accepted by us. You can cancel your Order by calling us on the number on our“ContactUs” page for the appropriate customer services team.
  • There is a process that you should follow if there is a problem with your Order. If there is a problem with any part of your
  • Order:
  • please contact us and tell us as soon as reasonably possible;
  • (b)
  • (c)
  • please give us a reasonable opportunity to fix it;
  • we will use every effort to repair or fix the defect as soon as reasonably practicable; and
  • (you will not have to pay extra for us rectifying any mistakes or problems with your Order under this section if they
  • have been caused by us.
  • You are also entitled to certain rights of refund or return under Part V below.
  • Most of our products are covered by our warranty. Please see here www.keenfootwearsell.com/warranty for more information
  • on what our limited warranty covers and what rights it gives you.
  • Images on our website may be diferent to products contained within your Order. Images of any products shown on ourwebsite are for illustrative purposes only. The contents of your Order may vary very slightly from those images but willalways be as they are described on the relevant product page. The packaging of our products may vary from that shown on
  • images on our website.
  • As a consumer, you have legal rights in relation your Order. We are under a legal duty to supply products that are in
  • conformiy your contract with us and nothing in these Termns will affect your legal rights. Depending on your jurisdiction,may have additional rights if your Order is unsatisfactory.For example, you may be entitled to get a repair or replacementfor faulty or mis described goods during a certain number of days from your date of purchase. A local consumer advice
  • organization will be able to advise you of your rights.
  • We will provide you with an estimated delivery date during the order process. We may not deliver our products to certain
  • Jurisdictions so please see here https:us- keenfootwear.com/shipping for more information on any current deliveryrestrictions. The costs of delivery will be as displayed to you on our website during the order process. Generally, shipping ishandled by a third- party courier. All Orders placed with us are made pursuant to a shipment contract. This means that titleto and the risk of loss of such Order passes to you upon our delivery of the Order to the third-party courier.

PARTIV. Payment
Customers Located Outside of the U.S: Our prices include VAT/sales tax However, if the rate of VAT/sales tax changes
between the date of the Order and the date of delivery or performance, we will adjust the rate of VAT/sales tax that you pay,
unless you have already paid for the Order in full before the change in the rate of VAT/sales tax takes effect
We willpass on changes in the rate of VAT. If the rate of VAT/sales tax changes between your order date and the date we
supply your Order, we willadjust the rate of VAT/sales tax that you pay, unless you have already paid for the product in full
before the change in the rate of VAT/sales tax takes effect.
Customers Located in the U.S: We will collect applicable sales tax on Orders shipped to the states for which we determine
we have a duty to collect sales tax. If an item is subject to sales tax, you agree that the amount of taxes shown at checkout
may be adjusted. Several factors may cause this, such as variances between processor programs and changes in tax rates
What happens if we got the price wrong. It is always possible that, despite our best efforts, some of the products we sell may
be incorrectly priced We will normally check prices before accepting your order so that, where the produet’s correct priceat your order date is less than our stated price at your order date, we reserve the right to reject the order, or we will chargethe lower amount. If the product’s correct price at your order date is higher than the price stated to you, we will contact youfor your instructions before we accept your order I we accept and process your order where a pricing error is obvious andunmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any
sums you have paid and require the return of any goods provided to you as part of your Order.
You will not be charged for your order before we dispatch your order. Our accepted methods of payment will be shown onthe order page during the order process. Please be aware that accepted payment methods may vary country by countryand are subject to reviewand removal by our third party partners. Unless you have purchased customized or personalizedproducts, we will not charge your credit or debit card until we dispatch the products to you. We also reserve the right toinstead charge part of the payment upon dispatch and then the balance of the payment upon or after delivery. We willcharge you for customized or personalized products following acceptance of your Order (see section “How we will acceptyour order” above) By providing a credit card or other payment method that we accept, you represent and warrant that youare authorized to use the designated payment method and that you authorize us (or our third party payment processor) tocharge your payment method for the total amount of your Order (including any applicable taxes and other charges). If thepayment method cannot be verified, is invalid or is otherwise not acceptable, your Order may be suspended or cancelled.You must resolve any problem we encounter in order to proceed with your Order. In the event you want to change or updatepayment information associated with your account, you can do so by logging into your account and editing your payment
information.Shipping and handing. You agree to pay any shipping and handling charges shown at the time you place your Order. We
reserve the right to increase, decrease, add or eliminate shipping and handling charges from time to time,but we will
provide notice of the charges applicable to you before you make your purchase.
We use a third-party to process our payment. We currently use the following third party payment providers to providesecure payment services in relation to any transactions entered into using our online checkout depending on which websiteyou are purchasing from:
·Apple Pay;
·Shop pay;Klarna;Ingenico;·PayPal;.GMO;
COD
These payment providers may change over time, however.

PART V. Refunds and Cancellation
You have the right to return products to us within 30 days of you receiving them for any reasons (subject to some
restrictions and conditions of course). Unless one of the exceptions listed below applies, you may cancel your purchasewithout giving any reason within 30 days from the date on which you receive the product (or for a purchase of mulipleproducts, the day on which you received the last product). Please see our Returnspage https/returns.keenfootwear.com/#/ for how to return products to us or any enhanced rights you may enjoy which
apply based on your country of residence.
Our 30 day return right does not apply in all circumstances. It will not apply in the following situations:
after delivery, you unseal sealed products which are unsuitable for return due to health protection or hygienic
after delivery, you unseal sealed products containing software programs or audio or video recordings (such asDVDs and CDs).
(c)
(
the products are customized/personalized; and/or
the products purchased are liable to deteriorate or expire rapidly.
How we will refund you. We will refund you the price you paid for the products including delivery costs, by the method you
used for payment. However, we may make deductions from the price, as described below. If you have returned the productsto us because they are faulty or mis described, we will refund the price of the applicable product(s) in full, together with any
applicable delivery charges, and any reasonable costs you incur in returning the item to us
Deductions from refunds if you are exercising your 30 day right to change your mind If you are exercising your right tochange your mind we may reduce your refund of the price (excluding delivery costs)to reflect any reduction in the value ofthe products, if this has been caused by your handling them in a way which would not be permitted in a shop. See ourReturns page for information about what handing is acceptable and examples. If we refund you the price paid before we areable to inspect the products and later discover you have handled them in an unacceptable way, you must pay us anappropriate amount.
When your refund willbe made.We will make any refunds due to you within reasonable time and in accordance with thetimings set out on our Returns page.
We also have rights to cancel in certain situations. We may have to cancel an Order before it is delivered to you due to anEvent Outside Our Control (see “Events Outside of Our Control” below)or ifspecific terms are disclosed to you at the time
of Order if you are ordering from our Pro Sites. If this happens:
we will promptly contact you to let you know; and
if you have made any payment in advance for the Order and the Order has not been provided to you, we will refund
these amounts to you.

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